Procedure for Referring Individual Cases to HNLAC by External Entities (Referral Procedure)
HNLAC provides free information and free legal assistance to foreigners seeking international protection in Poland, refugees (including refugees from Ukraine), and stateless persons.
The Center’s lawyers provide free legal assistance to people from the above-mentioned categories who contact the Center personally or whose cases are referred to the Center by other entities, such as UNHCR and international and national non-governmental organizations.
To refer a case, an organization in contact with the foreigner should:
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Conduct a preliminary assessment of the foreigner’s needs for legal assistance and the field of law that this assistance should concern (migration law, refugee law, criminal law, civil law, etc.).
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Obtain the foreigner’s consent to transfer their data along with additional information relevant to the case to HNLAC.
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Formulate an email containing: the foreigner’s data, direct contact to the foreigner (email and phone number), their current status, and the scope of needed legal assistance, as well as other helpful information. Please send emails to: porady@pomocprawna.org.
A HNLAC lawyer reviews the information about the referred case and contacts the foreigner directly. The HNLAC lawyer confirms to the referring organization that they have contacted the foreigner and that the foreigner is receiving legal assistance from the Center.
From the moment the case is taken, all information provided by the beneficiary during consultations with the lawyer is treated as confidential. However, the lawyer handling the case may consult the matter with another Center lawyer.
HNLAC lawyers are absolutely prohibited from disclosing information about the beneficiary, the current state of their case, the documents provided by them, and their statements and decisions to third parties, except in situations where the beneficiary has explicitly indicated a specific person to be contacted, and they themselves cannot directly contact the lawyer.
This prohibition also means that it is not possible to refer to the current state of the case or explain the legal steps taken to the representative of the organization that referred the case to HNLAC, except in cases covered by separate Agreements in this regard (such as a partnership agreement and GDPR agreement).
Rules and Standards for Providing Legal Assistance
Get acquainted with our detailed rules and standards for providing legal assistance, which you can find HERE.
Procedure for Reporting Situations Violating HNLAC's Standards (Complaint Procedure)
Anyone dissatisfied with HNLAC’s actions can report a violation of the standards through an online form or by submitting a complaint in writing via regular mail or email to:
Halina Nieć Legal Aid Center
Ul. Krowoderska 11/7
31-141 Kraków
Complaints should contain a detailed description of the events and behaviors they pertain to, including the persons involved, and the place and date of the violation. Complaints should include a return contact to allow further correspondence and clarification of the matter. Complaints can be formulated in a language other than Polish.
Full information about our Complaint Procedure can be found HERE.
Referral Procedure
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